Growing Group of “Waiter Haters” Emerging; Waiters Don’t Care
Recently, when a demanding customer began yelling and cursing at Sally Johnson, wanting to know where his steak was, the seasoned waitress became visibly shaken.
“I had no idea about the ‘waiter haters’ group,” said Sally. “I asked if he wanted an appetizer. If he was that hungry, maybe he should have ordered one.”
Sociologists say today’s waiter must think and move automatically, anticipating the needs of the customer before they do. Hospitality specialists recommend little tricks like if your customer orders a cheeseburger, bring the ketchup and mustard along, or smiling, but it’s imperative not to let every bad customer effect you or you risk rage and retaliation. Spitting in their food is frowned upon industry-wide.
Recently, a study was conducted about this phenomenon published by “Motivation and Emotion” to understand who was effected most after experiencing rudeness, and you might be surprised at the results. Turns out, upbeat people felt far worse, even expending more glucose on the brain. Less enthusiastic coworkers had little or no reaction.
Psychologist Zoe Montgomery explained, “Because ungratefulness is more jarring to employees who are really trying to be helpful, waiters who don’t care are effected less.” Montgomery added, “I’m not saying, ‘Don’t care about your job.’ I’m just recommending to keep your expectations in check.”
Fortunately this sort of attitude pays off. Tom Willis, customer service specialist for “Ticketron” got used to not caring after his life was threatened every time he screwed up an order. Willis said. “After a while, you just ignore the people yelling at you.”