Hey Twitter – You Could Use a Good Therapist
Why? Because Twitter is going through extreme growing pains and lost sight of who they are, what their purpose is, and their responsibility – if any – to society at large. Maybe you’ve noticed and maybe you haven’t but Twitter has been on an aggressive track suspending accounts for any infraction while many high-profile accounts can continue with their derogatory diatribes.
Earlier in the week I was put in Twitter jail when my two accounts were suspended. #shocker. Twitter’s policy is to suspend first and inform later. So, if this happens to you be prepared to wait 24 hours to find out the reason(s) why.
A friend told me right away it was most likely due to the fact that I had two Twitter accounts. Can you believe that? Two. Not fifty-two like the typical person and/or business, but I got flagged and/or reported and consequently, my accounts were shut down. My question: Is there a Twitter double-standard?
I’m not a celebrity, a politician or a pundit with millions of followers and yet some Twitter accounts are allowed to spew hate and violence – because they have a first amendment right to do so – and the person spreading laughter and a smile is shut down because her two accounts with a combined number of 6,000 followers (may have) overlapped on content? Who doesn’t overlap on content? It’s called “marketing.”
Twitter’s rules seem to be arbitrary and prejudicial. Let’s just pick any famous Twitter’er in the news right now. How about Donald J Trump and his Twitter account(s)? Get real. Twitter wouldn’t dare shut him down. Goodbye stocks. Goodbye employees. Goodbye Twitter. They’re not stupid, but they are misguided. Here’s a fun fact about Twitter: their CEO’s account was suspended a few months back – only for 15 minutes – until they finally realized their mistake. Oopsie. Somebody didn’t get a Christmas bonus last year.
Believe me, I want Twitter to clean house, get rid of fake accounts and shut down those connected to extremism. But I think they’ve got their software system set to an awfully high standard for some and not for others. And Twitter actually helped me set up my second account by recommending the use of a separate browser in a “how to” article after Goggling “set up multiple Twitter accounts.”
So, in case this happens to you, here are some tips to handle this. First and foremost, do not freak out. And when you click on the “appeal link,” don’t write a nasty letter condemning Twitter to a special place in hell. Just keep it simple and indicate you wish to change your status from “suspended” to “unsuspended.” And wait 24 hours.
Here is the response from Twitter.
We received your appeal regarding your account. Please reply to this message to confirm that you have access to this email address. We will then review the information you provided and respond as soon as possible.
While some violations of our Rules and Terms of Service are temporary in nature, we will also permanently suspend repeat offenders.
I’m surprised they didn’t put a happy face emoji at the end. So, you need to send a reply simply stating you received the message that they received your email and expect their response in the next 24 hours…again. It takes three days to restore your account – if you are a nobody like me. Here was their next response:
Your account has been suspended because it appears you may be managing a number of Twitter accounts. Creating serial or bulk accounts with overlapping uses is a violation of the Twitter rules (https://twitter.com/rules); as a result, all of the accounts will remain suspended until we receive more information.
Please reply to this email with the following information:
- A list of the accounts that you created and;
- Your planned use for the accounts
Here was my response:
I have accounts set up for two reasons. I first set up @kdanielsk when twitter first came out and I wanted to be part of the exciting new twitter world. I use it to speak my thoughts and RT another blog I write for but do not have any owner ship in. My newest twitter account @mycomedytherapy is for my new blog I started a little over a year ago to write about finding the humor in any situation and that laughter is the best medicine.
I know many people who have multiple twitter accounts, but I am the first one to have gotten suspended for this that I know of. In fact when I set up my second account I needed help on how to put both accounts on my lap top and Ipone and it was one of your articles that explained I needed to use two different browsers – so this tells me that you approve for people to have more than one twitter account.
I really don’t want to eliminate one of these accounts. If the solution is for me not to RT each other, than let me know and I will stop doing that and keep these separate. I don’t just RT for myself, I RT for other well written posts and articles that I want to help go viral. Again, I didn’t know this was wrong and thought this was one of the intended purposes of Twitter – to help get the word out about important topics.
Please advise what the next step should be.
Day 3: Here is their response 24 hours later.
Thank you for this information. We have now restored your account.
Please note that violations of the Twitter Rules by your accounts may result in permanent suspension of all related accounts. Please review our Abusive Behavior policy: https://support.twitter.com/articles/18311
Day 5: At this time Twitter has only stored the one account. I’ve asked if/when I can have my other Twitter account back, but so far they have not responded. I have promised Twitter I will never “overlap” my accounts again or they can have my first born child. This will probably not help my case. Unfortunately they do not transfer the followers you work so hard to acquire from one account to the other. If you have to eliminate one account, keep this in mind. Also be prepared to delete all the redundant private messages you received over the months/years from people thanking you for following them.
Here’s the takeaway, don’t blast Twitter for their unfair and unbalanced policy tactics, just remember the end goal. You want your Twitter account back because it’s an easy way to get your message/product/service out there. There are other social media outlets, and Twitter needs to keep this in mind, but we don’t want to burn any bridges (or birds) if at all avoidable.
Hope this helps even one person.
Missed last week’s Random Thoughts? Check it out here.